Oh, in the old days, it was all love and laughter. They were the only company that had a tower that provided a signal in the foothills I live in. I had a plan that gave me 500 minutes a month for only fifteen bucks. Then I added two phones for the kids to my plan, plus a LOT more minutes to get Hallie and me through being separated for four years while she was at college. Things got a lot more complicated. But I still loved them.
But now when I call them, I get someone in India who doesn't understand a word I'm saying and doesn't care, anyway. Their phones always break just in time to force me to up my service agreement with them yet again in order to get a deal on a new one. And their reputation has gone to pot.
It'd cost me $200 to break up with them, the bastages. But it might be worth it.
10 comments:
I have T-mobile, but I didn't have cell service for over half of my vacation to Maine. I needed it at some times, too! Otherwise, T-mobile is just fine. I use my cell as my home phone and am not much of a phone talker, so I'm on it probably 2 hours a week max, and that's if I take one or 2 work conference calls from home on my day off.
You know, your india comment got to me. this morning i went to dunkin doughnuts to get a bagel and hot chocolate before work. It wasn't MY dunkin' doughnuts, the one near my house where the indian woman who owns the shop kisses my baby and gives me free dough nuts because i'm sweet, no, it was the evil one in yuppieville.
The indian man behind the counter (the owner) gave me the wrong drink and when i said "this isn't what I ordered" he said "yes" and shooed me away, i looked back at him and said "no, it isn't. this is coffe, i don't drink coffee." After several more minutes of his "yes" and my "no" I became so angry I had to turn around and leave before i tossed the coffee at someone.
Jilly
Let me make it clear that I have nothing against Indians. But I HATE receiving customer "service" from someone who doesn't speak my language.
we had an awful experience with sprint over the last 6 months. every month my bill would come and be over 1000 dollars. they had the plan all messed up. we spent countless hours arguing with them. i quit calling the customer service number because it would go to india and we couldn't understand them either and instead of fixing the problem they would just keep apologizing. finally i called the *3 on the sprint phone and kept pushing numbers till we got to customer service through there and THEY SPOKE ENGLISH!!!!!!
after all this time and thousands of dollars of credits our bill is fixed. i found it helps to also ask for the employee number of the person you are talking to.
oh, i don't have anything against people from india in general, but i hate how that man treated me. it was obvious that he didn't understand me and instead of asking me in a nice way, he just kept smiling and insisting that he was right and i was wrong when I knew i was not wrong and since he owned the place, it's not like complaining would help.
when i have to comlain to a large company, i never call customer service, i call the number dedicated to making them more money and then bitch to the person on that end.
Customer service is usually a robot or someone 3,000 miles away, however, the people who are selling stuff all speak perfect english and are supposed to want to talk to people.
Not to mention that when I tried calling you yesterday, I got cut off before I could leave a message!
No, no, no, don't try to blame MY phone!
I'm guessing no cell phone service is perfect. But at least AT&T has always given me English speakers who seemed to know that they were doing.
I saw that I missed a call from you. I was at the dentist, but my phone was on. Weird.
you seem to be lagging in an update.
Can't...work...under.......pressure.....
hurry up!
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